Most businesses already have several ways to communicate with their customers, suppliers, and each other. They use office telephones, cell phones, voice mail, email, video conferencing, instant messaging, and more. In a non-unified approach, these various forms of communication work independently of each other, sometimes causing you to try multiple methods before reaching someone. Our Unified Communications solutions include the structure and intelligence to enable these various forms of communication to work together, so information reaches recipients quicker and through the most appropriate medium
BCS has the best Unified Communications Systems that the industry has to offer. We’ve partnered up with Cisco & Toshiba to offer businesses not just a phone system, but a Unified Communication System that integrates all forms of communications such as unified messaging, contact centers, and conferencing, no matter where you are. We've also created our own Unified Communcations solution, KUMO, which is Unified Communications in the Cloud.
What is Unified Communications?
Unified Communications (UC) includes business applications that enhance communications to enable features such as unified messaging, integrated contact centers, and rich-media conferencing with voice, data, and video. It uses such technologies as Session Initiation Protocol (SIP) and presence along with mobility solutions to unify and simply all forms of communications, independent of location, time, or device. Click on any of our partner logos below to learn more about our different UC solutions.
VoIP Integration
Our Unified Communications Solutions utilizes the latest in VoIP (Voice over Internet Protocol) technology. Save up to 80% on your phone bills and get more features for less money. VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company's network.
Unified Communications Gives You Wireless Communications
With our Unified Communications solutions, you have the ability to stay connected to your office and conduct business while on the road. Users won’t miss any important emails or calls.
Features
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Conferencing: Give your workforce compelling, productive, and cost-effective conferencing experiences with high quality voice, video, and web conferencing.
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Customer Care: Get closer to customers, while increasing satisfaction, and loyalty. Proactively connect people with the information, expertise, and support they need.
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Call Recording: Call Recording is a powerful tool supporting vital business functions like compliance, training, performance reviews and customer service.
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IP Communications: Enhance workforce productivity by extending consistent communications services to employees in all workspaces using a full suite of IP communications solutions and endpoints.
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Messaging: Communicate effectively, and with a high level of security, within and between companies. View real-time presence information and communicate using email, instant messaging, and voice mail.
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Mobile Applications: Access all your communications from anywhere in the world with just a browser and Internet connection!
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Visual Voicemail Management: Manage Your Voicemail Visually through a simple, intuitive interface, letting you prioritize your messages at a glance.
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Application Integration: Our Unified communications Colutions integrate with sting applications such as Outlook, CRMs such as salesforce.com, etc.
Benefits
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Be More Responsive: Share company and expert information faster both internally and with customers. Instantly know when people are available to help!
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Save Money: No more expensive telephone lines. Our Unified Communications systems run over existing data networks and any broadband provider.
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Maximize Flexibility: Manage users from anywhere in the world. Add/Delete users and features at any time.
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FutureProof Your Communications: Never worry about being at a disadvantage to competitors.
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Get Peace of Mind: Benefit from industry leading reliability and world-class "instant" support.